We aim to keep things transactional. You do something warranting a confirmation (e.g. placing an order), we send one. Because some people like lots of confirmations and others don’t, we made the FYI-type ones optional; visit the Account page to tweak those to your preference.
In certain rare cases, we might reach out to you out of the blue to notify you of an important change that requires some action on your part. We promise, if/when this happens, it is for your own good, and you’re free to ignore it. 😉
We are not currently using SMS or email as a promotional tool. If that ever changes, it will be double-opt-in, and nobody will be sucked into it automatically. Haha.
While crawling through mountains of data is fun and something we often do as part of our coding efforts, we don’t really need to know much about you specifically, and so don’t ask for or collect anything beyond what is required to let you do what you do.
- If you set up an account, we have access to the basic contact information you provide.
- If you place an order, we have access to some of the billing details, though because that information is handled by our PCI-compliant payment gateway, our retrospective view is limited in the same way yours is: billing address, masked payment details, dates, and amounts.
- If you order a license, we do have access to the license details. Plugins and themes with a license added to them will periodically sync that license with the master list (just in case you make changes here but forget to update the license there). The license is the only thing passed back and forth in such cases; we do not collect usage stats or siphon any other tidbits from your site.
We have zero interest in monetizing any information about site usage or individual users through partnerships with advertisers, etc. No information about you (even stripped of personally-identifiable information) will be shared, leased, or sold to any third parties, subject to the following exceptions:
- The web site uses Google Analytics for tracking purposes. If you are anti-Google, feel free to use privacy software to block these calls. Ironically, we ourselves do this, so no hard feelings if you do too. Haha.
- System administrators have full administrative access to the physical hardware and machine software of the master site and redundant backups.
- Communications like emails and SMS have to cross networks to go from us to you; various third-parties might be involved along the way, including our mailhost and yours.
- Your billing information is necessarily shared with our payment gateway and merchant bank, Stripe.
- We will not voluntarily disclose any information to any law enforcement agency, government, or civil litigant, however we might be compelled to do so if the legal burdens are satisfied. In such cases we will do everything in our power to limit the scope of such disclosures. Please review the Terms of Service for additional information.
Law enforcement agencies, governments, civil litigants, and others might reach out to obtain information about a subscriber, server logs, user data, etc. As mentioned previously, we will not release any information unless legally compelled to do so. In the interest of transparency, any such requests will be enumerated here in broad strokes.
To date, no such incidents have occurred. Woo!
Feel free to reach out to firstname.lastname@example.org with any questions you might still have.